# Logs and getting help

Where Blabb's logs are, what is in them, and the four things to put in a support email so the first reply is useful.

Blabb does not interrupt you with error dialogs. When something goes wrong the seven dots on the
pill turn red and the log records what happened, so the log is where an unexplained failure gets
explained.

## Where the logs are

```
%LocalAppData%\Blabb\logs\
```

Paste that into File Explorer's address bar and press Enter.

| What | Detail |
| --- | --- |
| Rolling | A new file each day |
| Kept | The last 14 files |
| Size cap | 50 MB per file |

The newest file covers the attempt you just made. If you have just reproduced the problem, that is
the file to send — no need to work out which one.

Logs stay on your PC. Nothing is uploaded, and nothing sends them anywhere unless you attach one to
an email yourself.

> [!NOTE]
> Protected health information is masked automatically before anything is written to the log, so a
> log file is safe to send in a way a transcript would not be. This happens whether or not you work
> in healthcare.

## What to include when you write to us

Support is [support@blabb.io](mailto:support@blabb.io). Four things turn a two-week thread into one
reply:

1. **Which application you were dictating into.** Word behaves differently from a browser text box,
   which behaves differently from a remote desktop session. This is often the whole answer.
2. **How far the pill got.** Did it start listening? Did the dots move while you spoke? Did it
   reach typing? Each stage failing points at a different half of the app.
3. **What you expected and what you got.** "The last four words were missing" and "nothing appeared
   at all" are different problems. If cleanup changed your words, paste both **Original words** and
   **Final text** from the history entry.
4. **The log file.** The newest one from the folder above.

Roughly when it happened helps too, if it was not just now — the log is timestamped and it saves us
guessing.

## Report AI content is a different channel

If the problem is the AI output itself — something offensive, or content you object to rather than
a bug — use **Report AI content** instead. It is on any history entry, in the Settings footer, and
on the Settings → **About** page.

Support email is for things that do not work. Report AI content is for things the AI wrote.

## Before you write

Most problems are on one of these pages, and they are quicker than waiting for a reply:

- [Nothing gets typed](/docs/common-issues/nothing-gets-typed/)
- [Blabb cannot hear you](/docs/common-issues/microphone-blocked/)
- [The words are wrong](/docs/common-issues/wrong-words/)
- [Dictation is slow](/docs/common-issues/slow-or-stuttering/)

## See also

- [Where your data is kept](/docs/privacy/where-your-data-lives/) — every file Blabb writes, and
  what is in it